Return Policy
Return Policy
At Athwab Gift, your satisfaction is our priority. We offer a 30-day guarantee on all our products to ensure that you are completely happy with your purchase.
Return Timeframe:
If, for any reason, you are not satisfied with your purchase, you have 30 days from the date of delivery to return the item(s) for a full refund or exchange.
Eligibility for Returns:
To be eligible for a return, the item(s) must be in their original condition, unused, and with all tags and packaging intact. Items that are damaged, worn, or altered after delivery will not be accepted.
Return Process:
- Initiate a Return: Contact our customer support team within 30 days of receiving your order to initiate the return process. Please include your order number and a brief explanation of why you wish to return the item(s).
- Return Authorization: Once your return request is approved, we will provide you with return instructions and a return authorization number.
- Ship the Item(s) Back: Carefully package the item(s) and ship them back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- Refund or Exchange: Once we receive and inspect the returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method within business days.
Defective or Incorrect Items:
If you received a defective or incorrect item, please contact us immediately . We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items:
Certain items, such as personalized or custom-made products, may not be eligible for returns. Please refer to the product description for specific details.
Contact Us:
If you have any questions about our return policy, please don't hesitate to reach out to our customer support team at. We are here to assist you and ensure a hassle-free return experience.